Fillony Ltd promotes and sells clothing online, through our website as well as through various third party websites and platforms. We have adopted this Privacy Statement to guide you through the collection, use, retention, and disclosure of Personally Identifiable Information (“Personal Data”, as further described below) that you may provide while using Fillony Ltd websites and services in connection with these platforms (collectively referred to as “Services”). Fillony Ltd encourages you to read this Privacy Statement, as well as our Terms and Conditions of Use, in order to understand how we collect and process Personal Data in the course of providing the Services and your interaction with the Services.

By using the Services, you consent to the collection, use, retention, and disclosure of your Personal Data for processing as described in, and subject to the limitations set out in, this Privacy Statement.

Note to Residents of European Union:

In order to comply with the requirements of the European General Data Protection Regulation (GDPR) for our European users, this Privacy Statement outlines the legal basis on which we process your Personal Data and provides other information required by the GDPR.

PURPOSE:

Protecting your privacy is important to us, FILLONY Ltd.

Personal Data is any information that would identify a person directly, or indirectly in combination with data from other sources. For example, a full name, home or work address, phone number, national identification number (SSN, SIN, etc), email address, banking details, IP address, biometric data, usage data, or any information that may individually identify a person.

Fillony Ltd may collect Personal Data including without limitation your name, shipping and billing addresses, phone number, email address, payment information, PayPal address, IP address, and device identifiers and/or geolocation information, in the course of its Services, and may use or disclose that Personal Data as described with this Privacy Statement.

Fillony Ltd may also create de-identified or anonymized data from Personal Data by excluding data components (such as your name, email address, etc.) that makes the data able to personally identify you, through obfuscation, or through other means. In addition, we may collect and use aggregated, anonymous information to provide data about the Services to advertisers, potential business partners, and other unaffiliated entities. As this information does not identify a person and is therefore not Personal Data, Fillony’s use of such aggregated, anonymized and/or de-identified data is not subject to this Privacy Statement.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we may also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Your consent is implied to collect and use your Personal Data to facilitate that use or complete that transaction initiated by you only.

Email marketing (if applicable): we may also send you emails about our store, new products, and other updates. You can opt out of our email list by selecting such a feature on our email.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting our Privacy Compliance Officer (See contact at the end of this page).

SECTION 3 - DISCLOSURE

We may disclose your personal information to government authorities if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - THIRD-PARTY SERVICE

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

The following is a list of Data Processors engaged by Fillony Ltd who may receive Personal Data:

External links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 6 - COOKIES

We may use a number of cookies, and when/if we do, you can choose if you want to opt-out of cookies or not.

SECTION 7 - TRANSFER OF YOUR PERSONAL DATA TO OTHER COUNTRIES

The data that Fillony Ltd processes, as well as associated services and providers, may be stored in servers located in the USA, CANADA, Europe and/or elsewhere. It may be stored in multiple locations. However, we ensure that regardless of the place where it is stored, your data is stored in a way that is consistent with the standards of protection required under applicable law.

Where Personal Data is transferred from the European Economic Area to a country that has not received an adequacy decision by the European Commission, Fillony Ltd relies on appropriate safeguards, such as for example the European Commission-approved Standard Contractual Clauses and EU-U.S. Privacy Shield Frameworks, to transfer the Personal Data.

By using our Services and submitting your Personal Data, you agree to the transfer, storage, and/or processing of your Personal Data in the locations contemplated above. Where and as required, we will seek your explicit consent as outlined in this Privacy Statement.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

We reserve the right to modify this privacy policy at any time, so please review it frequently.

SECTION 10 – RIGHTS CONCERNING PERSONAL DATA

Fillony Ltd is committed to ensuring you retain full access to and control of your Personal Data. To that end, we endeavour to respect your right to be informed regarding the collection, use and disclosure of Personal Data, and your right of correction and access to it, via this Privacy Statement.

If you would like to access, correct, remove, request a copy of, withdraw consent to collection of your Personal Data, or are looking for any additional information on how your Personal Data may be collected, used or disclosed by Fillony Ltd, please contact our Privacy Compliance Officer (See contact at the end of this page)


Subject to certain exceptions and limitations that may be prescribed by applicable law, you will be provided with reasonable access to your Personal Data, and will be entitled to have it amended or corrected as appropriate.

In certain circumstances, you may have the right to have your Personal Data, or certain components of your Personal Data, erased by Fillony Ltd, to have your Personal Data moved, copy or transmitted from our systems to other systems, or to object to or restrict certain processing of your Personal Data by us. In the event that you wish to inquire about, or seek to exercise any of these rights (as they may be applicable), please contact our Privacy Compliance Officer at:

information@polarseal.me

or mail us at:

Level 19, Two International Finance Centre 8 Finance Street, Central, Hong Kong

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PRIVACY POLICY
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© 2020 POLAR SEAL

POLAR SEAL is a brand name of FILLONY LIMITED
Level 19, Two International Finance Centre, Hong Kong
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Shipping & Return

SHIPPING

Shipping is INCLUDED

We offer free international shipping on all POLAR SEAL products.

Individual packing

Each product is packed and dispatched individually. If you order multiple products, you will receive as many parcels.

Products from stocks get delivered in 7 to 12 days

Delivery of the Tops, T-Shirts, Hoodie, Vest and Parka typically takes between 7 to 12 days, depending on your location.

Heated Zip-top

For this new winter season, the Zip-Top ships from the end of October 2020.

GEMM

The Cooling/Heating wearable device ships from mid-November 2020.

We send you a notification with tracking No.

We will email you a unique tracking link 1-2 business days after your product has been dispatched.

VAT and/or Duties may apply.

- Depending on your country, you may be charged VAT/Sales tax and/or import duties when applicable.
- You are usually not charged in the USA below a US$800 threshold.
- Similarly, there are no GST/duties charged to Australian buyers for goods below AUD1,000.
- However, you may usually be charged around 25% to 35% such taxes by the courier company / postal services if you live in Canada, in the European Union, or in the UK.

REFUND POLICY & WARRANTY FOR GEMM
(Wearable Cooling/Heating device)

We make your purchase of the POLAR SEAL GEMM worry-free:
- Free order cancellation for 15 days
- 3 months warranty on electronics


FREE ORDER CANCELLATION FOR 15 DAYS:

You can still cancel your order up to 15 days after ordering.

If you wish to cancel your purchase before the product has been dispatched, please write to us at information@polarseal.me and indicate your order number. We will refund you within a few working days.

EXCHANGE UNDER 3 MONTHS WARRANTY:

We provide a 3 months guarantee on the components & workmanship of the wearable device. Should it break or stop functioning within three months upon receipt, and once we have determined that the product is defective solely as a result of a manufacturing defect, we will supply you a replacement unit at no charge.

In case you feel your product is defective at first use, please check the instruction book again to make sure that you have not missed something. You can also contact us and describe the nature of the issue that you face by sending us an email at information@polarseal.me



If we have confirmed that your product may be defective, please register to our Refund & Return Center and send it back to us well packed, with one-way shipping at your cost to our office address, as indicated at the bottom of this text in the Shipping section.

If we do not have stocks for replacement, we may choose to refund you at the price that you bought the product, instead of sending a replacement.



We may also choose to send you a replacement or refund you, without requiring you to send us back the defective product, but only pictures and/or short videos, after running a test protocol on the device.



Once the product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your claim is approved, then we will send you a replacement (subject to stocks availability in the color) or we will process a refund and a credit will automatically be applied to your credit card or original method of payment, within around 5 working days. We will also refund your return cost (subject to our prior agreement on dispatch mode and cost).

In case of replacement, we will notify you of the dispatch details by email.

In case of refund, the product will be refunded at the price you paid the product from us.

WE DO NO REFUND:

We do not refund duties, taxes, and/or VAT (if applicable)

We do not refund products that have been damaged as a result of being dropped on the floor, immersed in water, or which have not been used, stored, or handled with normal care, and as per the instructions of the instruction manual.

We do not refund products on the basis of insufficient cooling or heating effect. The device is meant solely to perform as per the specifications displayed on this website, and while some users may feel that the thermal effect is not as strong as expected, every user’s sensitivity to cold / heat is different and subjective.

Please also note that the temperature of the device is limited by both its technical characteristics and user safety consideration.

SENDING YOUR PRODUCT BACK:

To start processing a return or refund, please go to our Return & Refund Center

Please wait for our email feedback and authorization before returning your product.

Please add a note (or a print out of your order) in the parcel indicating:

- Your order number

- Your full name



To return your product, you should post it to:



FILLONY LIMITED
RETURNS DEPARTMENT
Level 19
2 International Finance Centre
8 Finance Street, Central
Hong Kong SAR

+(852) 2877 7266

Note: There is no postal code for Hong Kong.

We handle returns in around 3-5 working days. Depending on where you live, the time it may take for your exchanged product to reach you may vary, usually between 7 to 21 days.

While we will mark the replacement parcel free of charge, you may be charged VAT and/or duties by your local authorities, when applicable. Such costs will not be refunded.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUND POLICY & WARRANTY FOR HEATED CLOTHES
(Heated Zip-tops, Tops, T-Shirts, Hoodies, Vests, Parkas, and Belts)

We make your purchase of POLAR SEAL heated clothes worry-free:
- Free order cancellation for 15 days
- Free size exchange
- 3-months warranty on electronics


FREE ORDER CANCELLATION FOR 15 DAYS:

You can still cancel your order up to 15 days after receipt of the product. If you wish to cancel your purchase before the product has been dispatched, please write to us at information@polarseal.me and indicate your order number. We will refund you within a few working days.

FFREE SIZES EXCHANGE:


You can send back your POLAR SEAL for size exchange.

Choosing your size is pretty easy. If you follow the instructions carefully on our SIZE AND FIT GUIDE, your Polar Seal will fit you perfectly. Still, if upon receipt you find out that you did not select the right size, no worries, we will exchange the product (same gender and color) for a different size (subject to availability). All you will have to do is to send us the Polar seal within 15 days of receipt, inside its original packing, complete and in re-sellable condition, with one-way shipping at your cost to our office address, as indicated at the bottom of this text in the Shipping section.

Please send us a notification first through our Refund & Return center

WARRANTY:

We provide a 3-months guarantee on the components & workmanship of the heating elements. Should they break or stop functioning within 3 months upon receipt of the zip top, and once we have determined that these elements are defective solely as a result of a manufacturing defect, we will supply you a replacement unit at no charge.

In case you feel your product is defective at first use, please check the instruction book again to make sure that you have not missed something.

You should also contact our Refund & Return center and describe the nature of the defect.

 Once we have confirmed that your product may be defective, please send it back to us well packed, with one-way shipping at your cost to our office address, as indicated at the bottom of this text in the Shipping section.



If we do not have stocks for replacement, we may choose to refund you at the price that you bought the product, instead of sending a replacement.

We may also choose to send you a replacement or refund you, without requiring you to send us back the defective product, but only pictures and/or short videos.



Once the product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your claim is approved, then we will send you a replacement zip top (subject to stocks availability in gender/ size/colors) or we will process a refund and a credit will automatically be applied to your credit card or original method of payment /pledge, within around 5 working days. We will also refund your return cost (subject to our prior agreement on dispatch mode and cost).

In case of replacement, we will notify you of the dispatch details by email.

In case of refund, the zip top will be refunded at the price you paid the product from us.

RETURNS UPON RECEIPT:

Our free return policy lasts for 15 days, which means that if you do not like the product for any reason within 15 days of receipt, you can return it to us for a refund. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Products can only be exchanged once for a new size. Replaced products cannot be refunded (No order refund on free size exchanged products, except under the warranty)



If you wish to return your product after you have received it, please contact our Refund & Return Center and send us the product at your cost. Please ensure that the product is returned complete, with its tags & instruction book, in its original packing, and not used. In case the product cannot be resold, we reserve ourselves the right not to refund you or to refund you partially.

We will not refund:

- Any item not in its original condition is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 15 days after delivery
- Our shipping cost for the hoodie, zip-top, vest and/or parka. When refunding these products because of your order cancelation or parcel rejection, we shall apply a deduction of US$20 for T-Shirts and Tops, US$30 for the zip-top and hoodie, US$40 for the vest and US$60 for the parka. (Or a similar amount in your order currency).
- The return cost in case you reject the parcel and/or the parcel is sent back to us at our cost by you or the postal services. The following return deduction costs shall apply when a parcel is rejected and sent back to us: US$20 for T-Shirts and Tops, US$30 for the zip-top and hoodie, US$40 for the vest and US$60 for the parka. (Or a similar amount in your order currency).

We deduct:

- A financial cost of 10% of the order if you cancel more than one item from the same order. When you cancel an order, we are charged the credit card and platform fees corresponding to your payment and to the refund. While we understand that you may change your mind after purchasing a product, we need to prevent our policy to be abused by multiple items cancellations without a cause.

Refunds (If applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you cancel your order and the product is sent back to us at our cost, we will deduct the cost of return from any refund.



Late or missing refunds (if applicable):

- If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

- Next, contact your bank. There is often some processing time before a refund is posted.

- If you’ve done all of this and you still have not received your refund yet, please contact us at information@polarseal.com.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. In particular, items purchased during Black Friday sales cannot be refunded without a cause.



Gifts:

If the item was given to you, we can only refund the person who issued the order and the payment to us.

Vendor Cancellation:
Please note that FILLONY limited reserves itself the right to cancel your order for any reason, in which case we will refund you in full.

Duties, VAT, Taxes:

We do not refund duties, taxes, and/or VAT (if applicable)

SENDING YOUR PRODUCT BACK:

To start processing a return or refund, please go to our Return & Refund Center

Please wait for our email feedback and authorization before returning your product.

Please add a note (or a print out of your order) in the parcel indicating:

- Your order number

- Your full name



To return your product, you should post it to:



Fillony Ltd
 Returns Dpt
Level 19
Two International Finance Centre
, 8 Finance Street, Central
Hong Kong SAR


Note: There is no postal code for Hong Kong.



Please also note:

- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- We handle returns in around 3-5 working days.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary, usually between 7 to 21 days.
- While we will mark the replacement parcel free of charge, you may be charged VAT/SalesTax/GST and/or duties by your local authorities, when applicable. Such costs will not be refunded.


- You should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.